Small Businesses
From pet shops to book shops and small fashion brands: we got you covered! Read more on how to use voice and SMS messages for small businesses.
Reservation/booking confirmations and reminders
Recommended for: clinics, salons, restaurants.
- Reservation and booking reminders: Use our SMS API to send reservation/booking confirmations to customers, so they can be sure that their online booking was successful. Include the appointment date, time and the address to your business or shop so customers can check the appointment details any time, even without internet access.
- Send reminders to reduce no-shows: Avoid no-shows by reminding customers of their reservations or bookings. Include a phone number or link in the message, so customers can easily change or cancel their reservation.
Pickup, return and payment reminders:
Recommended for: rental shops, service businesses, clinics
- Send reminders for fees, bills and overdue payments: for some services with a pay-later method it is useful to remind customers of unpaid bills and overdue payments. If they are later than usual we recommend using the Voice API to express the urgency of your message.
- Remind customers to return rental items: similarly, if you have a business renting products, you can remind customers by SMS or Voice API that they have to return the item.
- Remind customers to pick up products or items: for businesses such as dry cleaners, you can use SMS to remind customers that their clothes are ready to be picked up.
Product updates:
Recommended for: shops that sell products, online shops
- New product notifications: the fastest way to notify customers about new products and boost your sales is through SMS. You can invite customers to visit your shop or include a link to your online shop.
- Restock notifications: You can also have the option on your website to let customers sign up for out-of-stock product SMS notifications so they’ll be the first ones to know when the product is restocked.
Sales updates and coupons:
Recommended for: shops that sell products, online shops
- Coupons and discounts: send your customers unique coupon codes by SMS to boost your sales. If you have an online store: keep them updated if items on their wishlist are on sale.
- Seasonal sales: Make sure customers don’t miss out on seasonal sales such as summer sales or end-of-the-year sales and invite them to visit your store.
Staff communication
Recommended for: small businesses with several staff members
Use the Voice or SMS API to communicate important information that concerns your staff, especially after working hours when they’re not checking their email. This can include sudden schedule changes, when a staff member is sick and you’re looking for a replacement. When you unexpectedly have to close your business and so on.
Surveys
Recommended for: any type of small business
Improve your products or service by asking for the opinion of your customers. Use our SMS API to send surveys asking about what they like and dislike about your business and use this feedback to make improvements.
Read more about our APIs
